Shipping & Returns

Shipping Policy

Turnaround


All orders are shipped within 48 hours Monday - Friday 8am - 5pm.


Carriers


We use the following carriers to deliver our orders:


USPS

UPS

FedEx

DHL


Order Tracking


If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.


Shipping Rates


The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.


Back Orders


If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email Service@LiveHealthSmart.Com to request a refund and we will assign you a tracking #.

 

Return Exceptions


Customer satisfaction is our top priority. If you need to return or exchange the merchandise, please contact us to receive return authorization prior to returning the merchandise within 30 days of receipt of your purchase. All returns and exchanges will require a return authorization number for us to issue credit. Merchandise must be returned in new, unused and re-sellable condition, and in the original unadulterated packaging. The return shipping costs will be at the customer's expense. Return credits will be issued once the merchandise has arrived at our facility. For faster processing, please contact us with your return tracking number once the return merchandise has shipped via your preferred carrier.